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The essence of blah
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Shouldice Hospital Limited
Address the following questions.
1. What is the Shouldice Hospital's target market, both its external/customer and internal/employee market segments? Who are Shouldice's competitors?
. What is Shouldice's service concept? How does Shouldice's operating strategy support its service concept? How does the design of the facility support Shouldice's operating strategy?
. Compare Shouldice's cost of delivering service to that of its competitors. How do you explain this cost differential? How does Shouldice's quality of service compare to that of its competitors?
4. How profitable is Shouldice Hospital?
5. What is Shouldice Hospital's current utilization as measured by the average number of patients per week?
6. Examine the process that patients at Shouldice go through, from initial examination to recovery in their rooms. Perform a capacity analysis by determining the capabilities at each step of the process. Determine the bottleneck.
7. There is a large patient backlog in the system. Two options being considered are (i) adding 45 beds and (ii) performing Saturday operations. What actions, if any, would you take to expand the hospital's capacity? What are the pros and cons of implementing the changes you propose?
Shouldice Hospital Limited
Address the following questions.
1. What is the Shouldice Hospital's target market, both its external/customer and internal/employee market segments? Who are Shouldice's competitors?
. What is Shouldice's service concept? How does Shouldice's operating strategy support its service concept? How does the design of the facility support Shouldice's operating strategy?
. Compare Shouldice's cost of delivering service to that of its competitors. How do you explain this cost differential? How does Shouldice's quality of service compare to that of its competitors?
4. How profitable is Shouldice Hospital?
5. What is Shouldice Hospital's current utilization as measured by the average number of patients per week?
6. Examine the process that patients at Shouldice go through, from initial examination to recovery in their rooms. Perform a capacity analysis by determining the capabilities at each step of the process. Determine the bottleneck.
7. There is a large patient backlog in the system. Two options being considered are (i) adding 45 beds and (ii) performing Saturday operations. What actions, if any, would you take to expand the hospital's capacity? What are the pros and cons of implementing the changes you propose?
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